Shelter Policies

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Introduction

Community Crossroads Center (CCC) is the provider of a safe, structured, and drug-free environment. The rules are designed to provide this framework in order to assist both the staff and residents achieve positive outcomes.

Due to the communal living environment there is no reasonable expectation of privacy in any area of CCC. Residents understand that all storage areas, shelves, closets, furniture or any area where residents or visitors may keep clothing, money or personal items of any nature shall be subject to random warrantless searches by the police and/or CCC staff. This is to ensure that CCC remains free from alcohol, illegal substances, and weapons. Residents agree to random warrantless searches of their personal belongings at any time.

For the health and safety of our residents and staff, a strict N0 SMOKING policy is enforced on CCC Property or buildings, to include vaping and e-cigarettes. Also, it is a violation of center’s rules to bring tobacco, tobacco products, or lighters into the facility.

CCC is not responsible for the personal belongings of any resident.

Admission Eligibility

Eligibility for admission into the shelter is determined through our screening process. This screening process involves:

  1. Client must provide proof of homelessness. Proof of homelessness can be a letter from another homeless shelter or a transitional program, an eviction notice or letter from landlord indicating his intent to begin eviction proceedings, a letter from other household members clearly stating reason for homelessness.
  2. Client must have a state issued photo I.D and a negative Covid test done within 48 hours of intake.
  3. Client cannot be a registered sex offender or have any violent criminal history.
Re-admission Eligibility

Stay #2:
Residents who receive services and stay in the Shelter for their initial six (6) month period may be eligible to return after six months has expired following the original stay. The “Eligibility to Return” date will be documented in the client file.

Upon re-admission following the six months’ non-residential period, the Resident may reside in the Facility for an additional maximum stay of six (6) months, must adhere to the Shelter Code of Conduct, and be subject to the appeals process documented above.

Stay #3:
Residents who receive services and stay in the Shelter for two six (6) month periods may be eligible to return after twelve (12) months has expired following the second six months’ stay. The “Eligibility to Return” date will be documented in the client file.

Upon re-admission following the one-year non-residential period, the Resident may reside in the Facility for an additional maximum stay of six (6) months, must adhere to the Shelter Code of Conduct, and be subject to the appeals process documented above.

Overnight Only Residential Clients:
Residents who received services one time may be eligible to return after six months. Eligibility to return date will be documented in the client file.

Residents who have received services twice in the past, must have 1 year between the 2nd and 3rd stay.

Residents who received services three times previously will be ineligible to return. Ineligibility to return will be documented in the client file.

After three visits Residents are deemed ineligible to return to CCC.

Any client may make a Hardship Appeal through the appeals process for extenuating circumstances and decisions will be made on a case by case basis.

Emergency Overnight Pass:
Residents may be granted an Emergency Overnight Pass in the event of a family death or critical incident (hospitalization for severe illness or injury) involving an immediate family member. To receive the pass the event must be verified and/or authorized in advance by the Case Manager for emergency shelter residents or by the Executive Director or his designee in the absence of the ESCM. All recipients of Emergency Overnight Passes, upon returning to CCC, will be required to provide documentation to support their time away.

Holiday Overnight Pass:
Holiday Overnight Passes will be available for Thanksgiving and Christmas holidays only. Passes will be granted for no more than 48 hours in length, unless there are extenuating circumstances. Passes will be issued by the Case Manager or the Executive Director or his designee in the absence of the ESCM for Emergency Shelter residents. Holiday passes may be issued regardless of the resident’s level of program compliance. Late curfews may be granted at the discretion of the agency staff referenced above for other holidays.

***All Special Circumstances will be reviewed by the Executive Director and staff of CCC***

Permanent Ineligibility for Admission
After three stays of six months each, Residents are deemed ineligible to return to CCC. Ineligibility to return will be documented in the client file.

Daily Schedule

Evening Schedule:

  • 6:00 PM – 8:00 PM: Registration and Check-in. Anyone not registered during this time will NOT be allowed to enter without a late pass. Late passes are given at the discretion of center staff
  • 6:30 PM – 7:00 PM: Chores completed and prepare for supper
  • 7:00 PM – 8:00 PM: Supper served
  • 9:30 PM – Bedtime for children
  • 10:30 PM – Sunday – Thursday: Lights out and TV off. All residents must be in bunks
  • 11:30 PM – Friday – Saturday: Lights out and TV off. All residents must be in bunks


Morning Schedule:

  • 5:30 AM – Wake Up
  • 6:30 AM – 7:30 AM:  Breakfast served
  • 7:30 AM – 8:00 AM: Chores completed and prepare to leave
  • 8:00 AM – Monday – Friday:  Residents must leave the shelter
  • 9:00 AM – Saturday and Sunday:  Residents must leave the shelter


Residents understand that once they are registered for the evening, they are not permitted to leave the premises without staff approval.
Residents understand that they must take everything they need for the day with them when they leave the shelter. The shelter will only be opened in emergencies.

Mail and messages may be picked up Monday through Friday at registration.

Severe Weather Policy

CCC is aware that certain severe weather may affect the physical wellbeing of those that are in need of shelter. All of the following must be met before entrance:

  • Daily temperature or heat index reaches above 95 degrees
  • Daily temperature or wind chill falls below 32 degrees
  • Individual must be eligible to enter the shelter

***Special circumstances will be reviewed by the Executive Director and staff of CCC***

Faith Based Activities

CCC staff, volunteers, or contractors shall not, in providing program assistance, discriminate against a program participant or prospective participant on the basis or religion or religious belief. In providing services supported in whole or part with federal financial assistance shall not discriminate against current or prospective program beneficiaries on the basis of religion, a religious belief, a refusal to hold a religious belief, or a refusal to attend or participate in a religious practice.

Family Separation Policy

CCC is compliant with CoC Program regulations and is prohibited from engaging in involuntary separation. CCC may not deny admission to any household based on:

  • Age and gender of a child under 18, or
  • Gender or marital status of a parent or parents
Anti-Discrimination Policy

Community Crossroads Center does not discriminate on the basis of any protected characteristic, including: race, ethnicity, color, national origin, language, ancestry, religion, sex, familial status, age, gender identity, LGBTQ+ (lesbian, gay, bisexual, transgender, queer/questioning, etc.) status, marital status, domestic or sexual violence victim status, or sensory, mental or physical disability.


CCC staff, volunteer, and contractors will not:

  • Deny any person facilities, financial aid, or other benefits that are different, or are provided in a different form from that provided to others under the program or activity.
  • Subject any person to segregated or separate treatment in any facility or in any matter or process related to receipt of any service or benefit under the program or activity.
  • Restrict in any way access to, or the enjoyment of any advantage or privilege enjoyed by others in connection with, facilities, services, financial aid, or other benefits under the program or activity.
  • Treat any person differently from others in determining whether the person satisfies any admission, enrollment, eligibility, membership, or other requirement or condition, which individuals must meet to be provided shelter, services, or other benefits provided under the program or activity.
  • Deny meaningful access to persons with limited English proficiency, to include translated documents, notice of participant’s rights, grievance forms, and other materials vital for program access or fail to work with language services or an interpreter to assist persons who speak an alternate primary language other than the staff persons and need assistance communicating.
  • CCC shall make housing available to all otherwise eligible individuals regardless of actual or perceived sexual orientation, gender identity, or marital status. CCC will ensure equal access to programs for all individuals and their families; provide housing services, and/or
    accommodations in accordance with a client’s gender identity; and determine eligibility without regard to actual or perceived sexual orientation, gender identity, or marital status.
Length of Stay Policy

Community Crossroads Center (CCC) is the provider of a safe, structured, and drug-free environment. The rules are designed to provide this framework in order to assist both the staff and residents achieve positive outcomes.

Initial Six (6) Months’ Stay
Upon completion of CCC’s intake process including certification as to homelessness, a Resident is admitted for an initial period not to exceed six (6) months. During that 6 months’ period, the Resident must keep appointments with the Case Manager, search for employment if not disabled, search for permanent housing, and make every effort to obtain a permanent housing solution. Case management supports the Resident during this time with referrals to other agencies as well as providing information about housing and employment opportunities.

Sixty days prior to the end of the six (6) months, the Case Manager reminds the Resident in writing of the upcoming six (6) months deadline, and that the Resident will be discharged at that time. An additional written notification is provided when the Resident has 30 days’ remaining. At the end of the six months, the Resident must vacate the facility.

Extension of Stay
Based on extenuating circumstances, including but not limited to the imminent move-in date for permanent housing, an extension may be granted.

Any extension must be approved by the CCC Resident Stay Extension Committee no later than 3 days prior to the end of the six (6) months stay.

The CCC Resident Stay Extension Committee is comprised of the Executive Director, the Operations Manager, and the Case Manager.

It is the responsibility of the Case Manager to schedule the Committee’s meeting and to present the Resident’s case for extension. Absent such approval, the Resident must vacate the Shelter at six (6) months.

  • Extensions may be granted following case presentation by the Case Manager and Committee discussion.
  • Extensions may be of whatever length is determined by the Committee, not to exceed 30 days.
  • Additional extensions must be approved by the Committee.


Resident Behavioral Expectations
  1. Personal hygiene needs must be attended to daily! This includes bathing and regular use of toiletry items. If resident does not have toiletry items, they will be supplied to the resident.
  2. Residents will be assigned a case manager. Residents are not required to participate in case management. However, each adult household member is encouraged to participate in program services.  
  3. After registration, residents are required to be here every night.
  4. Loitering on the premises at any time, especially between the hours of 8:00 AM and 5:00 PM, is NOT permitted.
  5. No pets are allowed on CCC property. Service animals are permitted but must be up to date on vaccinations and not aggressive.
  6. Any information regarding other residents, staff members or volunteers is to be kept confidential.
  7. Any violent acts, acts of domestic violence, provocative words, profanity, threats, bullying, harassment, or intimidation, physical or verbal, towards fellow residents, staff members and volunteers will NOT be tolerated.
  8. There is to be no engagement of any form of sexual activity on CCC premises. This includes, but is not limited to: touching, kissing, fondling, holding and sexual intercourse.
  9. Residents must be fully and properly dressed at all times in the CCC offices and public common areas.
  10. Residents are to keep common areas clean at all times. Chores are assigned by staff.
  11. Residents are not allowed to have weapons on CCC property.
  12. Small appliances, medical equipment, and extension cords are not permitted to be used in the shelter, due to fire regulations. Battery operated radios are allowed ONLY when used with headphones. Items found in violation will be confiscated. Exceptions will be given only to items used for personal hygiene (hairdryers, curling irons, etc.) and are to be used only in the bathroom areas.
  13. Upon leaving the shelter, all personal belongings must be picked up after 6 PM and within 2 business days of exit. Items left over the 2 business days will be disposed of. CCC is not responsible for the personal belongings of any resident.
  14. Residents are not permitted to enter the kitchen without permission from a staff member. Residents are not permitted to prepare individual meals in the kitchen.
  15. No male resident may enter the women’s area.
  16. No female resident may enter the men’s area.
  17. Only people assigned to the family rooms are allowed in the rooms or family lounge area.
  18. No items are to be hung on the rails of beds except towels, washcloths and laundry bags. All belongings must be stored NEATLY in the plastic container provided. A staff member will remove any belongings placed on unoccupied beds or in aisles.
  19. Maximum length of stay at CCC is 6 months.
  20. Food and drink are permitted IN THE DINING ROOM ONLY!
  21. Residents with a substance abuse history will be encouraged to initiate and maintain treatment.
  22. We are an emergency nighttime shelter only. We close at 8 AM Monday thru Friday and 9 AM Saturday and Sunday.


******Regarding Case Management******
An initial meeting with the Emergency Shelter Case Manager (ESCM) is required for a resident living in Community Crossroads Center. At that time, the ESCM will perform an initial assessment to determine the client’s needs and will offer community resources and referrals that best match those resident needs. Further participation in the case management process is strictly voluntary and is not a requirement for the resident, however it is recommended. If the resident chooses to continue with the case management process, the ESCM will schedule follow up meetings with the client to progressively work towards meeting the goals that are created and agreed upon between the ESCM and resident (client).

Childcare Policies
  • Residents agree to be totally responsible for their children while residing at CCC. Residents also understand that childcare arrangements are their responsibility and children left on the premises without approved adult supervision will be reported to the Department of Social Services.
  • All children must be in the sleeping area and quiet after 9:30 PM each evening. Children will be expected to be disciplined. However, any sight of inappropriate discipline will be reported to the appropriate authorities.
  • Corporal Punishment: Commonly referred to as physical discipline or spanking, it is the application of physical force, including striking with the hand or with an object, against the body of another. CCC does not condone nor allow any form of corporal punishment of children while on CCC property.
  • All children of school age must attend the school in the district in which CCC resides.



*** Due to COVID-19 we are unable to safely serve families and children until further notice.

Substance Abuse Policy

For the health and safety of our residents and staff, residents may not be under the influence of alcohol or illegal substances at any time during the course of their stay. Any of the following will be considered a violation of this rule:

  • Presence of alcohol, intoxicating or illegal substances in the urine screen
  • Any level of alcohol measured by the Breathalyzer
  • Dilution or substitution of a urine screen
  • Refusal to submit urine for testing
  • Refusal to be tested with the breathalyzer
  • Presence of a medication that is not registered prior to the test
Three Strike Policy

For the health and safety of our residents and staff, CCC will observe a three strikes policy as it pertains to violations of the rules as stated and will implement the following as needed:
       

  • First Offense – A one-night ban will be imposed at the time the resident is notified of the violation. Residents who get an offense for alcohol or substance abuse will also be strongly encouraged to initiate substance abuse treatment. The resident may continue to stay at the shelter after the one-night ban.
  • Second Offense – A one-night ban will be imposed at the time the resident is notified of the violation. The resident must also sign a conditional stay contract before they can continue his/her stay.
  • Third Offense – The resident’s stay will be terminated at the time of notification according to the terms set in the conditional stay contract.
Appeals Process

Residents who disagree with the reasons for dismissal may submit an appeal within two business days of the original decision. All appeals must be written to the case manager. If unable to write, the Case Manager will help with writing the appeal.  Appeals are submitted to the Appeals Committee, which is an independent group comprised of members of the regional housing committee.  The resident has the right to meet with the Appeals Committee and present his/her case for up to 5 minutes. The Appeals committee will meet, and a decision will be presented within 5 business days. The Appeals Committee typically meets every Thursday.

Hardship Appeal
Any client may make a Hardship Appeal through the above-defined appeals process for extenuating circumstances. Decisions will be made on a case-by-case basis.