Shelter Policies
.svg)
Community Crossroads Center (CCC) is the provider of a safe, structured, and drug-free environment. The rules are designed to provide this framework in order to assist both the staff and residents achieve positive outcomes.
Due to the communal living environment, there is no reasonable expectation of privacy in any area of CCC. Residents understand that all storage areas, shelves, closets, furniture or any area where residents or visitors may keep clothing, money or personal items of any nature shall be subject to random warrantless searches by the police and/or CCC staff. This is to ensure that CCC remains free from alcohol, illegal substances, and weapons. Residents agree to random warrantless searches of their personal belongings at any time.
For the health and safety of our residents and staff, a strict N0 SMOKING policy is enforced on CCC Property or buildings, to include vaping and e-cigarettes. Also, it is a violation of center’s rules to bring tobacco, tobacco products, or lighters into the facility.
CCC is not responsible for the personal belongings of any resident.
Eligibility for admission into the shelter is determined through our screening process. This screening process involves:
Stay #2:
Residents who receive services and stay in the Shelter for their initial three (3) month period may be eligible to return after six months has expired following the original stay. The “Eligibility to Return” date will be documented in the client file.
Upon re-admission following the six months’ non-residential period, the Resident may reside in the Facility for an additional maximum stay of three (3)months, must adhere to the Shelter Code of Conduct, and be subject to the appeals process documented above.
Stay #3:
Residents who receive services and stay in the Shelter for two three (3)month periods may be eligible to return after twelve (12) months has expired following the second three months’ stay. The “Eligibility to Return” date will be documented in the client file.
Upon re-admission following the one-year non-residential period, the Resident may reside in the Facility for an additional maximum stay of three (3) months, must adhere to the Shelter Code of Conduct, and be subject to the appeals process documented above.
Overnight Only Residential Clients:
Residents who received services one time may be eligible to return after six months. Eligibility to return date will be documented in the client file.
Residents who have received services twice in the past, must have 1 year between the 2nd and 3rd stay.
Residents who received services three times previously will be ineligible to return. Ineligibility to return will be documented in the client file.
After three visits Residents are deemed ineligible to return to CCC.
Any client may make a Hardship Appeal through the appeals process for extenuating circumstances and decisions will be made on a case by case basis.
Emergency Overnight Pass:
Residents may be granted an Emergency Overnight Pass in the event of a family death or critical incident (hospitalization for severe illness or injury) involving an immediate family member. To receive the pass the event must be verified and/or authorized in advance by the Case Manager for emergency shelter residents or by the Executive Director or his designee in the absence of the ESCM. All recipients of Emergency Overnight Passes, upon returning to CCC, will be required to provide documentation to support their time away.
Holiday Overnight Pass:
Holiday Overnight Passes will be available for Thanksgiving and Christmas holidays only. Passes will be granted for no more than 48 hours in length, unless there are extenuating circumstances. Passes will be issued by the Case Manager or the Executive Director or his designee in the absence of the ESCM for Emergency Shelter residents. Holiday passes may be issued regardless of the resident’s level of program compliance. Late curfews may be granted at the discretion of the agency staff referenced above for other holidays.
***All Special Circumstances will be reviewed by the Executive Director and staff of CCC***
Permanent Ineligibility for Admission
After three stays of three months each, Residents are deemed ineligible to return to CCC. Ineligibility to return will be documented in the client file.
Evening Schedule:
Morning Schedule:
Residents understand that once they are registered for the evening, they are not permitted to leave the premises without staff approval.
Residents understand that they must take everything they need for the day with them when they leave the shelter. The shelter will only be opened in emergencies.
Mail and messages may be picked up Monday through Friday at registration.
CCC is aware that certain severe weather may affect the physical wellbeing of those that are in need of shelter. All of the following must be met before entrance:
***Special circumstances will be reviewed by the Executive Director and staff of CCC***
CCC staff, volunteers, or contractors shall not, in providing program assistance, discriminate against a program participant or prospective participant on the basis or religion or religious belief. In providing services supported in whole or part with federal financial assistance shall not discriminate against current or prospective program beneficiaries on the basis of religion, a religious belief, a refusal to hold a religious belief, or a refusal to attend or participate in a religious practice.
CCC is compliant with CoC Program regulations and is prohibited from engaging in involuntary separation. CCC may not deny admission to any household based on:
Community Crossroads Center does not discriminate on the basis of any protected characteristic, including: race, ethnicity, color, national origin, language, ancestry, religion, sex, familial status, age, gender identity, LGBTQ+ (lesbian, gay, bisexual, transgender, queer/questioning, etc.) status, marital status, domestic or sexual violence victim status, or sensory, mental or physical disability.
CCC staff, volunteer, and contractors will not:
Community Crossroads Center (CCC) is the provider of a safe, structured, and drug-free environment. The rules are designed to provide this framework in order to assist both the staff and residents achieve positive outcomes.
Initial Three (3)Months’ Stay
Upon completion of CCC’s intake process including certification as to homelessness, a Resident is admitted for an initial period not to exceed three (3) months. During that 3 months’ period, the Resident must keep appointments with the Case Manager, search for employment if not disabled, search for permanent housing, and make every effort to obtain a permanent housing solution. Case management supports the Resident during this time with referrals to other agencies as well as providing information about housing and employment opportunities.
Sixty days prior to the end of the three (3) months, the Case Manager reminds the Resident in writing of the upcoming three (3) months deadline, and that the Resident will be discharged at that time. An additional written notification is provided when the Resident has 30 days’ remaining. At the end of the three (3)months, the Resident must vacate the facility.
Extension of Stay
Based on extenuating circumstances, including but not limited to the imminent move-in date for permanent housing, an extension may be granted.
Any extension must be approved by the CCC Resident Stay Extension Committee no later than 3 days prior to the end of the three (3)months stay.
The CCC Resident Stay Extension Committee is comprised of the Executive Director, the Operations Manager, and the Case Manager.
It is the responsibility of the Case Manager to schedule the Committee’s meeting and to present the Resident’s case for extension. Absent such approval, the Resident must vacate the Shelter at three (3) months.
******Regarding Case Management******
An initial meeting with the Emergency Shelter Case Manager (ESCM) is required for a resident living in Community Crossroads Center. At that time, the ESCM will perform an initial assessment to determine the client’s needs and will offer community resources and referrals that best match those resident needs. Further participation in the case management process is strictly voluntary and is not a requirement for the resident, however it is recommended. If the resident chooses to continue with the case management process, the ESCM will schedule follow up meetings with the client to progressively work towards meeting the goals that are created and agreed upon between the ESCM and resident (client).
*** Due to COVID-19 we are unable to safely serve families and children until further notice.
For the health and safety of our residents and staff, residents may not be under the influence of alcohol or illegal substances at any time during the course of their stay. Any of the following will be considered a violation of this rule:
For the health and safety of our residents and staff, CCC will observe a three strikes policy as it pertains to violations of the rules as stated and will implement the following as needed:
Residents who disagree with the reasons for dismissal may submit an appeal within two business days of the original decision. All appeals must be written to the case manager. If unable to write, the Case Manager will help with writing the appeal. Appeals are submitted to the Appeals Committee, which is an independent group comprised of members of the regional housing committee. The resident has the right to meet with the Appeals Committee and present his/her case for up to 5 minutes. The Appeals committee will meet, and a decision will be presented within 5 business days. The Appeals Committee typically meets every Thursday.
Hardship Appeal
Any client may make a Hardship Appeal through the above-defined appeals process for extenuating circumstances. Decisions will be made on a case-by-case basis.